Customer Service in Hong Kong rocks!
Friday, January 5th, 2007Well, I had a great time in HK. My feet hardly touched the ground during my entire 11-day stay. I’ve been slow to blog of late as I’m busy sifting through all the photos and choosing the best ones for my Flickr page. I’ll put the more complete galleries on my site in the World Photos gallery.
There were several occasions during my trip where I got to experience outstanding customer service in Hong Kong. Essentially, shop staff went out of their way to help. Over here you might take their assistance as intrusive. I have to admit it took me a couple of days to adjust.
Picture this: I managed to fry my mobile phone whilst plugging it in to charge one day and I dropped my iPod, which then refused to work anymore - the hard disk died. So after that double-whammy I visited a local mall to see about replacing both of them just before I returned to the UK.
I don’t have a lot of time in which to write this post so I’ll cut to the chase. Every single item I intended to buy in the electronics store I visited was taken out of its packaging so I could play with it before parting with my money. That included switching the phone on and demonstrating that all contents were present and correct in the three boxes (I made and impulse purchase of a very nifty iPod Shuffle too!)
Awesome experience, helpful and friendly staff who could so easily have given me the Tottenham Court Road box-shifting treatment…