Hi there… Several visitors to my blog have asked for the best way to share their own stories with the readership. Thanks very much for your interest. I invite you to click on the “comments” link under this article and share your stories right now.
This is my first blog on t’internet! I am passionate about improving customer experience. My intention is to observe how customer experiences evolve over the coming months and years to see whether businesses are actually listening to us - their customers. you are invited to contribute to the blog, with one proviso - please refrain from using abusive language and naming individuals.
In case you were wondering about the name of the blog… “Cex” comprises the ‘c’ of customer and ‘ex’ of experience and taken together, the three capital letters of the blog name spell out C - R - M, which is the my profession.